SparkPod Warranty Policy
Thank you for choosing SparkPod products to enhance your daily routine. We are committed to providing high-quality products and ensuring customer satisfaction. As part of our commitment, we offer a warranty period of one year for all our products. This warranty policy outlines the terms and conditions of our warranty coverage (the “Warranty Policy”).
Warranty Period: The warranty period for SparkPod products is one year from the date of purchase (the “Warranty Period”). During this time, if you encounter any issues with your product, please contact us for assistance.
Coverage: Our warranty covers manufacturing defects and malfunctions that occur within the Warranty Period. This includes defects in materials, workmanship, or any functional issues that affect the normal operation of the product (unless excluded in accordance with this Warranty Policy).
Exclusions: The warranty does not cover the following:
- Damages resulting from misuse, improper handling, neglect of the product or failure to follow the product instructions or to perform any preventive.
- Damages caused by unauthorized repairs or modifications.
- Normal wear and tear, including cosmetic damage such as scratches or dents.
- Damages caused by accidents, fire, water, or any other external factors beyond our control.
Claim Process: If you experience any problems with your SparkPod product during the Warranty Period, please follow these steps: a. Contact our Customer Happiness team via https://sparkpod.com/pages/support b. Provide proof of purchase, including the purchase date and location. c. Describe the issue you are facing in detail, including any error messages or symptoms. d. Our Customer Happiness team will guide you through the troubleshooting process, which may involve providing additional information or attempting basic troubleshooting steps. e. If the issue cannot be resolved through troubleshooting, we will provide further instructions on how to proceed with the warranty claim (if applicable).
Resolution: Our goal is to ensure your satisfaction and resolve any issues you may encounter with our products. Depending on the nature of the problem, we may offer one of the following solutions:
Replacement: Provided that a. you are within the Warranty Period; b. the problem facing the SparkPod product; and c. the product cannot be repaired via the troubleshooting steps, we will provide a replacement unit of equal or comparable value.
Refund: In exceptional cases where neither repair nor replacement is feasible, we may (at our sole discretion) offer a refund for the original purchase amount.
Please note that this Warranty Policy is subject to the laws and regulations of the jurisdiction in which the product was purchased.
If you have any further questions or require assistance, please do not hesitate to contact our Customer Happiness team. We are here to ensure your satisfaction and provide you with the best possible solution within the terms of this Warranty Policy.